1. Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
2. What is the lead time?
For usual products, we keep stock and ship 1~3 days after PO. For big quantity and special products, please check the lead time with our sales representative.
3. How do you ship the goods and how long does it take arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3~5 days to arrive.
4. Are your optical transceivers compatible to CISCO. (HP/Extreme/Juniper, etc. )
Yes, we code the optical transceivers compatible to CISCO (HP/Extreme/Juniper). We will test the modules in switches before shipping.
5. What are your payment terms?
Usually we need prepayment by T/T or Cash.
We also support Credit terms like NET 7 DAYS, NET 30 DAYS or COD (cash on delivery) for old customers after credit application is approved.
6. What is your warranty time?
We promise 1 years warranty for all products shipped from us.
7. Could I return the products if there is a quality problem?
Yes, if there is a quality problem happen, including products defects, incompatibility. We could accept free exchange or return and refund.
8. How to place an order?
Please send your inquires to sales@osemos.com or FAX @ +86-28-6457 0369. Our sales representative will contact you within 24 hours.
9. Could I use our own logo and label?
Yes, we could provide an OEM service and make the products with your own label.
OSM products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. OSM Inc. promise one years warranty period for all products.
Warranty Periods
Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. A product will not be warranted in the following situations:
A,The product has been found to be defective after the warranty period has expired.
B,The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by OSM at its sole and unfettered discretion.
C,The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer.
D,The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.
RMA Instructions
Obtaining an RMA number
Fill in the RMA request form and send back to the OSM`s sales representative. When filling out the request form, please provide complete contact information as well as detailed descriptions of the item malfunction. It is not sufficient to state that the item “does not work”. If you are uncertain about the cause of the problem, please contact a technical support engineer at OSM Inc. The engineer may be able to resolve your issue without requiring you to send your product in for repair. When we confirm and approve the RMA, OSM will release an RMA No.
Returning the product for repair
Make sure that you include a printout of the RMA request form with your item when you ship it to us. You are responsible for any shipping charges when sending your item to OSM Inc. We will cover any shipping charges when returning your item back to you.
On your shipper’s invoice, be sure to write the following: “Goods with no commercial value are being returned for repair.” Without this note, additional charges will be levied by customs, which you will be responsible for.
Service charges
Charges may be incurred for certain repairs. OSM Inc. will charge for repairs to products whose warranty period has expired. OSM Inc. will also charge for repairs to products if the damage resulted from acts of God, environmental or atmospheric disturbances, or other external forces through misuse, abuse, or unauthorized alteration or repair. If charges will be incurred for a repair, OSM Inc. will send a “Performa Invoice” that lists all charges, and will wait for your approval before performing the repair. Repair service charges will be calculated as follows:
Total Charges = Handling + Repair + Materials
Turnaround time for repair
The turnaround time for diagnosis, repair, and return can vary from a few days to a few weeks. please contact rma@osemos.com for estimated turnaround times. If a refurbished replacement product is available, it can be shipped within a few days.
Shipping of repaired items to customer
Repaired items will be shipped along with a “Repair Report” detailing the findings and actions taken. Repaired items will be returned by priority mail. You may request a private shipping service such as FedEx or DHL, but you will be responsible for any additional costs. If you require any special shipping arrangements, please indicate this clearly when shipping your item to OSM.
OSM products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. OSM Inc. promise one years warranty period for all products.
Warranty Periods
Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. A product will not be warranted in the following situations:
A,The product has been found to be defective after the warranty period has expired.
B,The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by OSM at its sole and unfettered discretion.
C,The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer.
D,The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.
Supply
Complete system review and risk control during supplier introduction; regular on-site inspections and coaching of suppliers; fair and reasonable trading principles.
Warehousing
Sampling inspection of incoming materials; implementation of RoHs environmental protection monitoring; standard storage classification and environmental management and control; safe inventory management principles.
Produce
Defective products are processed in a timely manner; statistical methods are used to control the product defect rate; the first batch of output and quality are analyzed to identify and evaluate quality trends; irregular inspections of the production line are made to achieve continuous improvement and maintain quality;
Ship
Sampling the finished product to ensure that the product quality meets the specifications; reviewing the product quality according to the production flow chart; and saving data for all produced products.
Quality
Reliability inspection is performed according to different product quality standards and customer requirements; the inspection process includes: test insertion loss, test return loss, ferrule end face, interchangeability, vibration, tension, high and low temperature cycles; internal test reports in standard format are provided.
Surroundings
Neat workshop environment and scientific production management: 6S safety and health management is thorough; Kanban management / target management implementation; all issues are made visible and quickly handled; stable and high-quality employees; turnover rate is below 5%.
IQC pass rate: > 95%; pass times / total inspection times * 100%
IPQC pass rate:> 98%; pass times / total inspection times * 100%
OQC pass rate:> 98%; pass times / total inspection times * 100%
1.Creat Standarization
All operations will strictly follow standard instructions
2. Comply with Standards
100% comply with standards
3. Constant confirmation
Confirm the status and results (problems, causes,countermeasures)
4. Continuous improvement
Improve towards a higher lever