FAQ

1. Can I have a sample order?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

2. What is the lead time?

For usual products, we keep stock and ship 1~3 days after PO. For big quantity and special products, please check the lead time with our sales representative.

3. How do you ship the goods and how long does it take arrive?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3~5 days to arrive.

4. Are your optical transceivers compatible to CISCO. (HP/Extreme/Juniper, etc. )

Yes, we code the optical transceivers compatible to CISCO (HP/Extreme/Juniper). We will test the modules in switches before shipping.

5. What are your payment terms?

Usually we need prepayment by T/T or Cash.
We also support Credit terms like NET 7 DAYS, NET 30 DAYS or COD (cash on delivery) for old customers after credit application is approved.

6. What is your warranty time?

We promise 1 years warranty for all products shipped from us.

7. Could I return the products if there is a quality problem?

Yes, if there is a quality problem happen, including products defects, incompatibility. We could accept free exchange or return and refund.

8. How to place an order?

Please send your inquires to sales@osemos.com or FAX @ +86-28-6457 0369. Our sales representative will contact you within 24 hours.

9. Could I use our own logo and label?

Yes, we could provide an OEM service and make the products with your own label.