Quality Assurance

OSM Inc. believes quality is the most important cornerstone of a company’s operations. Everyone at OSM Inc. strives to meet or exceed the expectations of customers, and aims to improve constantly on both manufacturing and servicing of our product. To achieve much higher level on different aspect of company with the time passing, OSM Inc. has been carrying out ISO9001 : 2008 thoroughly and systemic controlling the quality. Now with the IECQ QC080000:2005 leaded to manufacturing, OSM Inc. further controls the hazardous substances of product effectively to meet the RoHS standard in the world.

The Quality System consists of 5 main parts below:
1.Quality Training
2.Incoming Quality Control
3.In-process Quality Control
4.Reliability Testing
5.Outgoing Quality Control

Warranty Policy
OSM products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. OSM Inc. promise one years warranty period for all products.

Warranty Periods
Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. A product will not be warranted in the following situations:

A,The product has been found to be defective after the warranty period has expired.
B,The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by OSM at its sole and unfettered discretion.
C,The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer.
D,The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.